and Shipment (updated daily)
all orders are shipped within 2 days from order. 90%
of all orders are shipped the very next day. If an urgent order,
us the request and we'll see what we can do. The actual delivery
date will depend on the shipment method selected at checkout. For
"Next Day Air' delivery, please order before 11:00am CST to receive your
order the very next day (unless current 'till shipment date' is more than
one day). If because of a backlog, orders are not shipped within
one day from order (see above bold print), you may want to select
"Next Day Air", to alleviate the time till you have your order by reducing
the shipping time to 'next day'. We do not send "Next Day
Air" for delivery on Sunday nor out of the Continental United States. Because
of delays in Customs, delivery times are not available for out of country
orders - including Canada. All International Orders may take several months depending on each country's postal
system. For International orders, additional charges may apply.
Please note that you are responsible for any and all foreign Customs Charges
and/or Duties. We are unable to undervalue shipments for Customs
purposes. All prices are in US Dollars.
Please keep in mind we are a small
family run company. Our top priority is always customer service.
However, because of the volatile nature of internet sells, at times there
may be a lag in responding to a customer's request. Please be assured,
if this happens, your concerns are still our top priority! Feel free
to contact us by phone or email.
To insure faster response, however, contact us by email
(rather than phone). Either way, be sure to include your name, customer
and order number along with your concern (example: 'when did my order ship?').
We will respond to ALL customer inquiries as fast as possible.
Because of a high volume of orders, at
this time, phone orders are for specific vinyl lettering, decals, graphics, and sign items only. Special orders or custom design orders must be handled through initial email communications.
In Shop Business Hours
(if in the area, feel free to stop by
Tuesday thru Friday 8:30am - 5:00pm CST
Monday and Saturday by Appointment
Security / Privacy
you worried about the security of your credit card information? Sign
Specialist takes every precaution to ensure all transactions are safe.
The shopping cart system was selected because of its secure nature.
In technical language, the shopping cart program is on a secured server
using standard Internet PGP to encrypt information. This means that
your information is turned into a secret code that outsiders do not have
access to. All online transactions are secured by VeriSign.
This means that even SignSpecialist.com and our employees do not access
to your credit card information. This is much safer than giving your
card to a waitress, gas station employee, or store clerk. Federal
Law Protection Under the Fair Credit Billing Act protects all credit card
purchases. In the unlikely event that your credit card information
were stolen over the Internet or anywhere, your maximum liability is $50.
If this happens during a transaction at Sign Specialist, and your credit
card company holds you responsible for this amount ($50), Sign Specialist
will give a credit for this amount.
We appreciate your business, and want
to continue to provide a safe shopping environment. If you have any
questions or concerns, please contact us at:
1607 Old Hwy 64E
or call toll free
We hate spam. We are not in the
bulk e-mailing business. Please give your e-mail address at checkout.
This will allow us to verify any questions easily and quickly. Also,
most of our customers are sent an automated e-mail when their package has
shipped - if a valid e-mail is given. We will not e-mail you with
'sales' or 'promotional' flyers (no matter how good they are) unless you
have specifically asked for such communication. You will only be
contacted regarding your purchased item. And of course, your e-mail
address in never 'shared' with anyone.
Conditions Of Use
All offers and prices are without obligation
and are valid for information purposes only, so that they are not binding
to us under any circumstances. Our prices are subject to change without
notice. SignSpecialist.com will not be held liable for failure to
execute an order due to exhaustion of stocks, non-execution of deliveries
by the suppliers of SignSpecialist.com, the destruction of goods due to
accidents, strikes, fires, floods, or any other defects that are caused
by natural disturbance etc. This list is not exhaustive. SignSpecialist.com
is not obliged to prove the unforeseen character of the circumstance which
constitutes force majeure.
All terms and conditions on this website
govern all agreements between SignSpecialist.com and its customers, in
so far as no departure from them is stipulated in special terms and conditions
or agreements. Our general and special terms and conditions of sale and
delivery are deemed to have been accepted by our customer even if they
should be in conflict with his general or special terms and conditions.
It is important to note that we will never
contact you for your credit card or similar billing information; such details
would have been received in your online order form via more secure means
in part or whole of this site, without prior written permission by
Sign Specialist is strictly prohibited. Sign Specialist has made reasonable
effort not to reproduce any copyrighted images. If you see that there is
such and image, please contact us, and we will remove it.
All efforts to fraudently purchase and
entrap or damage us in anyway by misuse of trademark or copyright laws
to create financial gain, discredit our good name and standing in the market
place, etc. is subject to civil and criminal liabilities.
We at SignSpecialist.com accept gladly
your patronage. SignSpecialist.com will not sell to anyone who has
not conveyed to us that they are authorized to reproduce the registered
trademark and thereby assume all legal responsibility and any purported
damages for any trademark infringement resulting from their fraudulent
The showing of any layout or logo at SignSpecialist.com
is for exhibition purposes only and does not signify or connote that any
layout or logo may be reproduced without the approval of the owner of any
trademark, copyright or other right in layout or logo. The adjuration of
any order establishes a warranty and representation by the entity or individual
adjurating the order that such entity or individual is the owner of all
trademarks or copyrighted material contained therein or has obtained any
required authorizations or allowance from the owner to duplicate given
design or logo. The encumbrance of acquiring the applicable approval to
duplicate designs that are a registered copyright or trademark lies
completely with you and your company. You must obtain the applicable approval,
if needed, before placing any order that intels copyrighted artwork or
logos. By purchasing you are conveying to us that you have authority,
or that you have obtained approval to reproduce the requested trademark
SignSpecialist.com is created in such a
way so no one can request custom work through an order without first conveying
to us that they or their organization are authorized and assume all liability
as to trademark laws for the product custom made to their specifications.
In fact, the preset 'check box' displays: 'I do not have authority' and
must be changed to: 'I do have authority' for an order to be processed.
Sign Specialist policies
are subject to change at any time. Be sure to check this page periodically
for any changes.
Our 100 % Customer
You can return any
product for any reason involving malfunction, damage in shipping,
or anything that was our fault. However, you must contact
us to let us know of the problem. Our 100 percent Money Back Guarantee,
on everything except signed contractual agreements and custom made products,
is good for 30 days from delivery. If you are not satisfied because
of malfunction, damage in shipping, or for anything that was our fault,
return the product(s) for a full refund excluding original cost of shipping.
All products must be in original condition with all packaging and accessories.
We cannot exchange or refund products unless they are damaged or defective.
If the product is
defective on arrival, return the package to us for replacement. Please
note: You must contact us to receive return approval BEFORE you return
the package. We will not accept packages w/o authorization.
You must return the
package with all contents and enclosures that shipped with the product.
You must return it in the protective box or other similar shipping carton
as used to ship originally. Incomplete products are subject to restocking
fees of from 10% to 50%. In cases of major damage or abuse, the product
may be refused. For liability and security concerns, return credit
can only be made to the original purchasing account. Shipping charges
are NOT refundable.